Nubank mistakenly sends a notification message warning customers about the end of activities Reproduction The co-founder of Nubank, Cristina Junqueira, classified as "bizarre" the episode that led some of the institution's customers to receive a notification incorrectly informing them of an extrajudicial liquidation of the bank. The alert was sent on Friday (12) and generated concern among users by mentioning procedures for recovering resources through the Credit Guarantee Fund (FGC). In posts on social media, Junqueira stated that the message was sent due to an internal operational error. According to her, a collaborator sent a "pull request" (PR), a term used in software development to suggest changes to code, which ended up accidentally triggering an emergency protocol on the platform. READ ALSO: Nubank mistakenly sends an email about the bank's supposed liquidation; institution continues to operate What is extrajudicial settlement, a term used in an email sent by mistake by Nubank Now on g1 "Man, really bizarre, but that's exactly what it was, an operational error. A person who submitted a PR who ended up accidentally activating the protocol that exists when something like this happens. The messages went to a very small portion of customers, but of course it causes some inconvenience," he wrote. "We sincerely apologize to everyone who received the incorrect information. Anyway, another learning experience and we are already taking action to ensure it doesn't happen again." The executive said that the problem only affected a small portion of customers – around 20 thousand people – and that the team acted quickly to correct the error. She also apologized for the inconvenience and stated that the episode caused discomfort within the company itself. "We were mad about this," he wrote. After the repercussions, Nubank reinforced that the notification was sent in error and that its operations continue to operate normally. Cristina Junqueira also stated that the company has already adopted measures to prevent similar situations from occurring again and classified the episode as a learning experience for the team.