Salesforce has begun to dominate the market by unveiling a new solution that supports the construction of an artificial intelligence-based customer management system in all aspects. The recently announced Agent Force Help Agent is expected to present a new alternative to companies struggling with diversifying customer communication channels and disconnection of information. The system breaks away from the limitations of existing chatbots, which were limited to simple question-and-answer functions. It is directly linked to the company's internal knowledge database and autonomously completes practical agency tasks, such as managing individual consumers' order details or coordinating schedules. Another strength is that it provides consistent quality guidance at various contact points, from landline phones to websites and mobile messengers. The part that attracts the most attention is the performance-linked cost settlement structure. We introduced a method of charging only for cases where artificial intelligence completed independently without human intervention from the initial stage of consultation to the final conclusion. If the user expresses dissatisfaction or is switched to a professional counselor midway, he or she is excluded from charging. Initial introduction cost or data utilization