“The delivery of the escalator helped a lot with the flow of people”, says passenger Arlete Lima Disclosure Escalators, elevators, walkways and tactile floors have been changing the routine of more than 800 thousand passengers who use the 8-Diamante and 9-Esmeralda lines daily, in Greater São Paulo. Over the last four years, the two lines have received a series of interventions aimed at accessibility and modernization of stations, with an investment of R$542 million. In addition to changes in infrastructure, the results are already perceived by the customers themselves. A contractual survey carried out by the Atlas Intel institute showed a 77% increase in passenger evaluations regarding accessibility and mobility aspects since the beginning of the concession to ViaMobilidade, in 2022. New structures make travel easier Among the improvements implemented are 15 escalators, 15 elevators, nine walkways and 13 kilometers of tactile flooring. Interventions also include adjustments to visual communication, accessible toilets, modernization of support structures for cyclists, improvements to external access and reinforcement of guidance and safety devices. The changes mainly benefit the elderly, people with disabilities, passengers with reduced mobility and families with young children. At Jandira Station, for example, the implementation of new escalators now facilitates the connection between the station and the municipality's urban terminal, contributing to a faster and more comfortable flow. According to Adriana Martins, director of Implementation Engineering responsible for works on lines 8 and 9, the objective is to make the passenger experience more inclusive. "When we talk about accessibility, we talk about people's experience. Our objective is to reduce barriers, facilitate travel and ensure that all customers can use stations with more autonomy and safety", he states. Service is also part of the experience Actions aimed at accessibility are not limited to works. Recently, professionals from lines 8 and 9 started to participate in training using a ten-kilo sensory suit, capable of simulating mobility restrictions and visual limitations. The initiative seeks to expand agents' perception of the challenges faced by elderly people and people with disabilities during their travels. According to Nathalia Souza, Service Coordinator of the lines, the experience helps to make the work more attentive and welcoming. The expectation is that more than 1,200 employees will participate in the experience. In addition to the evolution in the perception of accessibility, indicators related to service also showed growth: 9% since the beginning of the concession. And there was also an increase of 14% in indicators related to assistance during boarding and disembarking and 21% in relation to the presence of agents at stations. Investments are part of an ongoing strategy The improvements are part of ViaMobilidade's permanent plan to increase the quality of experience for the more than 800,000 passengers who use the 8-Diamante and 9-Esmeralda lines daily. Responsible for the operation and maintenance of the two lines, the concessionaire continues to invest in infrastructure, modernization and service with a focus on making journeys increasingly safe, comfortable and accessible for all passenger profiles. To follow the news and services on lines 8-Diamante and 9-Esmeralda, passengers can access the official ViaMobilidade channels.