Carla Monteiro/g1 The National Data Protection Agency (ANPD) notified Claro and Serasa after identifying signs of problems in sharing personal information from the operator's customers. Because of this, Claro will be subjected to an administrative sanctioning process, while Serasa will undergo an inspection procedure. Download GloboPop to watch short vertical videos from Globo The measure against Claro originated from an inspection that analyzed a partnership signed between the two companies. There were signs of non-compliance with the General Personal Data Protection Law (LGPD). Under the agreement, the operator provided data from its customers to Serasa for the development of credit analysis methods and for assessing market conditions. Among the violations pointed out by the ANPD against Claro are the sharing of consumer data in an irregular manner, the lack of clarity in the information provided to customers and difficulties in accessing the company's data protection officer. If irregularities are confirmed, the operator may be penalized based on the General Data Protection Law (LGPD). Sanctions may include a fine of up to R$50 million per infraction and a fine of up to 2% of the company's revenue. Now on g1 The ANPD also issued guidelines to Claro that must be observed in existing data sharing contracts and in those that may be signed. According to ANPD Inspection Superintendent, Fabrício Guimarães, more than 100 pieces of information from each customer were shared by Claro with Serasa. "There is a limit to this sharing, which must not be excessive and must respect the principle of necessity and relevance. Furthermore, data sharing must be transparent; customers must be informed. We identified these and several other problems in the partnership, we asked the companies for various information and they terminated the contract", said Guimarães. In relation to Serasa, ANPD will analyze the level of transparency offered to data holders and the tools available to exercise the rights provided for in the LGPD. It will also check whether the company's privacy policy clarifies which entities share information with the company and which third parties this data is shared with. If irregularities are identified, Serasa's case may advance to a sanctions stage. According to ANPD's most recent monitoring cycle, in the period between the second half of 2023 and the first half of 2025, Serasa leads the number of complaints received by the agency. Serasa also occupies the second position in terms of number of complaints at ANPD Regarding defense deadlines, Claro and Serasa have 10 working days, counting from receipt of the notification, to present their manifestations. Failure to send a response within the deadline may be interpreted as obstruction.